FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders can take approximately 7-10 business days for all domestic orders to be processed. Please allow additional time for shipping/delivery. (weekends are not included).

CAN I ORDER BY PHONE? 
Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website. 

WHAT PAYMENT METHODS DOES EVIE RAE ACCEPT?
We accept the following forms of payment:
Visa
MasterCard
PayPal

HOW CAN I TRACK MY ORDER? 
You can track your order by visiting USPS.com
Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
Please allow 24 - 48 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team. 

HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO? 
Should you not receive your package, please contact our team at KEvans@Evie-Rae.com to assist you in locating your order. 

HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSED? HOW LONG BEFORE I SEE A CREDIT IN MY ACCOUNT? 
You will receive an email from our team indicating your credit memo has been successfully processed once the refund has been submitted.
Once you receive the email, with the code please use it within 30 days.  

DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING? 
Yes

YOUR RETURN POLICY SAYS 14 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR FROM THE DAY I RECEIVE MY PACKAGE? 
The 14 day period begins from the date of delivery (the day you receive your package).

WHAT SHIPPING METHOD IS USED? We ship our packages via USPS.   

I NEED TO CANCEL MY ORDER, WHAT DO I DO? Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

HOW CAN I CONTACT Evie Rae CUSTOMER SERVICE?

 Email us at KEvans@Evie-Rae.com - We love hearing from our customers!

  • Our Customer Service Team is available to answer any questions and inquiries you may have  507-421-7255  Monday-Friday (8am-6pm) CST. Please allow up to 24 hours (not including weekends) for a response. Text messages are welcomed.
  • Emailing about an Order – Please include Order Number - First and Last Name provided to place order, and email address used to place order.
  • Emailing about a Return - Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.

 HOW DO I APPLY A DISCOUNT CODE TOWARD MY ORDER?  To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.

ARE ORDERS PLACED WITH A DISCOUNT CODE CONSIDERED FINAL    SALE?  Yes, at this time, any order or item placed with a Discount Code upon checkout will be Final Sale

CAN I MAKE AN EXCHANGE?  Evie Rae no longer processes exchanges, however, we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible.

Please visit our Returns page located at the bottom of our website for Return information and our policy.

CAN I MAKE ANY CHANGES TO MY ORDER AFTER IT'S BEEN SUCCESSFULLY PLACED? Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.